Customer Testimonials
DON’T GO HERE!!!!!!! I scheduled an appointment to have my truck serviced here last week, with a rental included. I called to confirm and that’s when I’m told there is no rentals available. Their system is HORRIBLE. There shouldn’t be an option to book if there isn’t any available. If i didn’t call, NO ONE would have told me that there was no rentals available. During these times when economy is messed up going 3-4 without a car is difficult. Further more the fact that I wasn't made aware that I would be ... Read More DealerRater - Dec 3, 2025
Walt made the car-buying process the easiest and fastest I’ve ever experienced! He was professional, knowledgeable, and had everything handled so smoothly that I was in and out in record time. Highly recommend him if you want a stress-free, top-notch experience!
Brenda Thornton Is The Best Salesman I’ve Ever Met At Northland ! She Takes Her Customers Thoughts And Concerns Into Consideration In Making Such A Big Decision. If You Are Looking For An Amazing Salesman Brenda’s The One !
Very poor service. No communication and didn’t return multiple attempts to get in contact with Trevor over a 3 week span.
Awesome people & great service, will definitely be coming back to see Trevor & the gang at Northland.
Very professional, Hank is awesome salesmen. I would recommend this dealership. Process was quick and smooth.
Had a recall on my vehicle. One of the great team members took me in at last minute with no problem. Fix the issue? Wash my car and checked my tires!!! As a working mother I feel safe and secure always going to this place. This place gets a 15 out of 10!!!!
This dealership stands out as the best I've encountered since owning my fourth Chrysler. Ken Thomas, Trevor, and Luke consistently provide top-notch customer service, making me feel truly valued. Their attentiveness and dedication make you feel important and appreciated. Because of their exceptional service, I am committed to continuing to choose Chrysler, and I wholeheartedly recommend this dealership to anyone in search of a car. You'll be more than satisfied with the service you receive.
Excellent service department. Rashon took care of all my needs with good timing. 5 star service.
Every time I come for service Rashon is very friendly and professional. I am also met with courtesy from the other staff as well. The service is also timely.
I really enjoyed my vechile buying experience. I had great service, Hank was always available and very honest
I have been a customer with Northland Chrysler for 30 years and will not continue to patronize them due to their unwillingness to right their wrong. They had my car for 21 days, they returned it to me with a clear substance on it. Now, I am out of $450 because noone, even the owner, wants to hold accounability. I went to two different shops, including the one Northland Chrysler sent me to, and was informed the clear substance was from an "overspray". Apparently, they were doing shop work and did not cover my vehicle up.
I went in for an oil change service. I mentioned to the Service representative that my tire needed some air. I asked does putting air in my tires come with the oil change. I was told yes that will be taken care of. I picked my car up once it was done and while I was driving, I noticed my tire was still very low. I called the dealership’s service department to see if the air tire pressure was part of the oil change (again) and part of the checklist they use to make sure they do not overlook ... Read More DealerRater - Dec 14, 2023
Service was excellentTrevor was nothing but professional and shows that he care about the customers and that they are comfortable and happy with the service provided
Great Service courteous respectful and polite very knowledgeable about their business, gets you in and out..
The service was outstanding. I was kept in the loop the whole time my vehicle was being serviced. My service rep was great.
Efficient and professional service, the service advisors keep you in the loop along the way.
I think about the greatest service I have At a dealershipAnd I thank you very much
Very pleasant and helpful job well done. Kept in touch all questions answered fully. Highly recommend
Right when I pulled up, I was greeted right away. The guy was nice and polite. he walked me back to the room. Everyone was nice
The sales associate was very helpful and explained everything to me his name was Gearld I would recommend this dealership to my family and friends
I had a great car buying experience. My sales person Hank Webb made the process easy and effortless. Hank answered all of my questions and provided excellent customer service.
I went for a service and the service guys are awesome and willing to help with my questions. Trevor from service was very helpful in communicating updates ony service.
Great fast efficient service. The staff was friendly and professional. Will always use your service department to service my vehicle.
Rashon Perry was,intelligent got right to the point of my problem and had me back on the road
The dealership was very efficient and my sales rep Hank Webb went over and above to help us with the car purchase. Very satisfied
The Best Customer Service. Thank you Rashon Perry and the team. I appreciate all of you. ❤️
My experience was fast and efficient. Rashon Perry was courteous and knowledgeable. I had a good experience at Northland Dodge.
This dealership offers excellent service. They are very nice, clean, professional. Excellent quality work. Professional
Very professional, wellness to help with selection. Timely delivery and service. Salesman was very helpful and knowledgeable about the product
The dealership was very professional. They told me exactly how long it would take to complete my service. They called me when my service was completed.
Dan & Mike took care of me. Very professional. Mike gave me top dollar for my trade in. He and Dan made my purchasing experience painless.
I had the most pleasant experience when I drove away in my 2023 Jeep yesterday. From Daniel Jones, my salesperson, to Steve Witcher, the finance person. And after all the paperwork was done with Steve, Dan introduced me Rashon Perry, the Service Advisor, who will take care of my car in the future. I left feeling completely taken care of. Thank you Northland Jeep..
Bad service with hard attitude they told me it’s gonna take one hour week to just wats wrong with my car
Rashawn was friendly and very professional. It did take some time to diagnose my vehicle. However, I was given a rental car. I will return to Northland Chrysler Jeep.
Professional and courteous staff kept me updated throughout the process knowledgeable mechanics who explained what the issue was and text regularly
My experience a Northland was great, my sales person Harry Kelly was very professional and patient thought out some minor hiccups he helped myself and and my wife gain his trust and satisfaction in our purchase.
I used to think northern Chrysler Jeep Dodge ram, was one of the best dealerships until I realize on two separate occasions, I have my car there for service. The last one being my vehicle was attempted stolen. I take it to the dealership or April 25, 2023 Insurance came out and did an estimate a little over $2000 naturally, the dealer wanted to milk my insurance, so they requested a second estimate sorry, Insurance came out and did an estimate two days later so that’s the first week I had two estimates done I didn’t pick my call Tim May 27 ... Read More DealerRater - May 31, 2023
Professional and courteous The staff were able to fit me in without an appointment. Awesome job
Great consumer service when I tell u Walt Mitchell is a man of his word very professional honest and straight to the point.....
Had a 10:00 appointment for an oil change, waited 1:47 mins for my car to be finished. Car left dirty inside and out due to construction and mud outside. Belongings taken out of glove box, left on my front seat. Lastly, still not sure if my oil was even changed since my oil reading wasn’t reset back to 100%. Worse experience I’ve had at a dealership.
Beware of Quick Lube. Went there this morning at 8:15 am..no line up so got in right away. They offered me breakfast so I accepted that then went inside the dealership to wait…came back 45 min later to see if they were done…they hadn’t started yet and my truck was angle parked so they could get other vehicles by??? I asked the attendant if they were putting vehicles in front of me for some reason?? She said no, but I was skeptical based on the way the truck was parked and the fact that there was only 1 vehicle ... Read More DealerRater - Apr 29, 2023
Professional staff and they are friendly. The time for the work on my van was accurate to the time I was told.
How do you spell exceptional service Walt M. & Dan J. 2 names synonymous with a wonderful car buying experience. Thank you for making this experience great
WALT MITCHELL & DAN JONES THE A TEAM. ALWAYS GETS THE JOB DONE. DROP THE MIC!!!
Walt Mitchell is the best he kept it real and made me feel comfortable about my purchase. He is very personable and I like that and also Sharp representing our Black owned dealership. Everyone in there is representing.
Service is ok when the work is completed. I came in for brakes, oil change and tire rotation. The brakes were done. I had to ask if they did the oil change because they didn’t replace the window sticker. I paid for a tire rotation and that was not completed. The tires were put back in the same position.
When I told them what I was looking for they executed. The staff is extremely friendly and knowledgeable about the vehicles
Real Great Dealership staff was nice and friendly supportive to my needs AMF wants especially GARY OKIE I WILL BE PURCHASING ALL OF MY VEHICLES FROM HERE
Knowledgeable respectful caring make you feel comfortable very nice atmosphere very professional get to the take care of business
Rashon was great as usual.I can count getting good results and great service.I know that I can count on the service department if and when an issue comes up with any of our car s The service team is consistent ..The service area and cashiers in tandem with the service team make for great experience every time.I was so comfortable at my last visit I took a short nap 💤 almost at home in my on den..Thanks Northland Chrysler me and my family really appreciate your service
I have been dealing with this dealership for many years, and they have pretty good customer service. For the most part, I am usually pleased when I receive my car. The only reason that I gave them four stars instead of five is because they don't offer loaners like most dealerships.
The staff did a phenomenal job with assisting me with the lease of my vehicle and taking care of everything my wife and I made it for our vehicles. Peter always does a great job.
Very disappointing no phone call to advise of late fees after I had funeral to attend
Great service the advisor was honest and on point truly enjoy my experience at Northland Chrysler
Took my truck in for minor repairs it was taken care of immediately with little wait
While my car was in for service Mr Perry kept me posted on what was going on with my car.
The folks there did a great job and I was very satisfied with the results.
The staff were very accommodating and responsive to my request despite the challenge with my request.
Nice people! Pete was great, he got me in and out with my brand new Durango!
Trevor was very nice, knowledgeable and profesional. He gave me an estimate and explained everything that needed to be fixed on my car. My car was repaired in one day. I am very happy with the work and my experience at Northland CDJR Service Department. I would recommend them to all of my friends.
Good job done collision shop my Jeep driving like new they are the best period
Everyone was soooo nice and they got me in the vehicle I really loved. Thank you all for being AWESOME!!!
Great customer service and friendly staff. Why minimum of 15 words? Isn't my few words good enough?
Dealership had me in and out and also helped me get my first car. My salesperson was Brenda and she was very nice and patient with me
Great service Rashon is the man Thanks for the honesty and for getting me in and out
They had my truck for a week..said that they could fix the spark plug issue but they didn’t. They said the engine light wouldn’t come back on so there was nothing they could do. I got my keys and had to find it in the lot in the back. I feel like no one really gave a xxxx.
We took 2 trucks to be serviced. How does one truck receive a car wash and the other one doesn’t? What is the policy? Service men were nice and professional with the exception of one trucks not receiving the car wash and one of the cashiers kept a nasty look on her face. Out of the three of them, only one cashier was professional. I hope that I do not have to go back to this location again. We live 5 minutes away. We will just go to where we got the trucks from.
Provides Prompt service. Continuous communication was given to me as a customer.No surprises and takes care of business.
Very polite and down to earth employees. Eager to help and explain any details or extra that was needed
sales man were nice and easy to deal with, help me get into a vehicle , reasonable prices . overall i would recommend this car dealership . thanks for yalls help !!!
I loved the service that I received. It’s was very welcoming and I will be back.
I've always like this dealership thought it was a little small but since the new owner took over they've began expanding to make it larger and more modern which should put them in a better place to gain new customers and keeps serving existing customers as well.
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Service was good it didn't take long l like that excited to see the completion of construction thank you
My mom came to get her vehicle and spoke highly of the dealership. I decided to go and was not disappointed..everyone was nice and professional
Good service, smooth transaction, customer service was excellent, made sure I was in and out at a timely matter.
Great service professional service always does the job right can't fine a place better than northland C.DRJ Trevor beyond professional!
great help always updated all the time when car is in northland hands always in&out
Great customer support skills and overall purchase experience. Customer satisfaction with a quality vehicle purchased
Service was quick didnt have a long wait. Was in and out within a hour
Great Service, great personality very helpful and courteous. And you guys made me feel comfortable and special I truly appreciate Northland Chrysler in Oak Park. Thank You
Went very smoothly. They also took care of a recall that I was not aware of. ob was finished sooner than the expected time.
My salesman was very knowledgeable and helpful with my purchase. I would truly recommend friends and family to come in and ask for Todd !
Professional and courteous dealership that kept me well informed also took care of the warranty special thanks to Trevor, much appreciated
Customers are met at the door by friendly and helpful staff. Everyone smiles at this dealership.
Service was fast and friendly. Waiting area was clean and quiet. This was my first visit but won’t be my last.
Very nice service people at I really appreciate them I will return for service again
The time was short, and the job was done also, the recall was taken care of at the same time.
My service representative was friendly and helpful. He took got me right in and fixed my problem. Thanks
I appreciate Northland Chrysler dealership for doing the up keep on my vehicle. Also, I find the staff truly wonderful when I'm there getting services. Thanks
The cashier "DIAMOND I think is her name" was very very RUDE. Other than that everyone was nice..service rep Rashawn was excellent.
Still waiting for an collision estimate otherwise service was good completed work in a timely manner
I was serviced right away for an oil change despite not having an appointment. The service was prompt and professional
Busy, efficient and to the point. Polite and professional in the explanations and evaluation of my problems. It took a little longer than I liked to get to my vehicle. But the work was done quickly
They were nice and attentive...it just kind of took longer than I was expecting or wanting to. Very nice staff though
I appreciate how Friendly the team is! Always helpful and knowledgeable. Love the renovations being done.
Good service good relationship with the person working there will come back for my next oil change
Trevor was very helpful and knowledgeable about what was wrong and how to fix it. .the part only took a short time to arrive.